Terms And Conditions

Effective Date: July 13, 2022

Welcome to digiID PAY

This Customer Agreement is between you and digiID LLC. (“digiID PAY”, “we”, “us”, or “our” as applicable), concerning your use of (including any access to) the Services, as defined below and including the Website, App, API and other digiID PAY Materials.

By opening, registering, or using a digiID PAY Account, or by otherwise using the Services, you agree to be bound by this Customer Agreement and consent to receive communications related to the Services or your digiID PAY Account in electronic format - which also provides for E-sign disclosures and consent), and you affirm that you are at least eighteen (18) years of age and legally capable of entering into this Customer Agreement. You also agree to comply with the following additional policies and each of the other agreements that apply to you:

Our Privacy Policy, which sets forth the terms on which we handle any personal data we collect about you, or that you provide to us. By using our Services, you consent to such processing and you confirm that all data provided by you is accurate.
Our APC, which sets forth the permitted uses and prohibited uses of our Services.
Our FAQ page, which provides answers to common customer questions, and which are incorporated into this Customer Agreement.

Please read carefully all of the terms of these policies and each of the other agreements that apply to you. Your use of certain Services may be subject to additional terms and conditions, as communicated by us to you through the Service or by other means, and such additional terms and conditions are incorporated into this Customer Agreement.

This Customer Agreement contains several sections, and you should read all of them carefully. The headings are for reference only. Some capitalized terms have specific definitions that are defined in the Glossary or within this Customer Agreement. Underlined words in this Customer Agreement contain hyperlinks to further information.

If we change the Customer Agreement in a way that reduces your rights or increases your responsibilities, we will provide you with 30 days’ prior notice by posting notice. Your use of the Services following any changes to this Customer Agreement will constitute your acceptance of such changes. The “Last Updated” legend above indicates when this Customer Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access via any third-party links); charge, modify or waive certain fees related to the Services; or offer the Services, or certain of the Services, to some or all users.

About digiID PAY

digiID PAY is a corporation incorporated in Delaware. In the United States, we are licensed as a money transmitter in the states listed. We only offer our Services in the states in which we are licensed or in the states that do not currently require us to be licensed to provide our Services. In other U.S. states, we only offer services in conjunction with our partner financial institution(s). The terms and conditions governing those services are located.

The Services enable you to, in supported currencies, Transfer currencies, upload or receive money into your Borderless Account, hold balances in your Borderless Account, convert currency balances to balances in other supported currencies, withdraw funds held in your Borderless Account, and otherwise transmit funds to recipients. We retain full discretion to refuse to accept any user or to complete any instruction to Transfer, receive, send, withdraw or convert money held in your digiID PAY Account at any time.

Glossary

In this Customer Agreement:

API means the application programming interface provided by digiID PAY.
App means the mobile application software, the data supplied with the software and the associated media.
Borderless Account means an account offered as part of your digiID PAY Account with certain features including the ability to hold prepaid money.
Business Day means a day other than a Saturday, Sunday or a public holiday in the United States when financial institutions are open for business.
Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).
Source Currency means the currency which you use to fund a currency conversion.
Target Currency means the currency that you or your recipient will receive after you convert currency.
Transfer means using your digiID PAY Account to, as part of a single transaction, upload, convert and send currency.
digiID PAY Account means the digiID PAY Account on the website or mobile app you have opened with us in accordance with the terms of this Customer Agreement for use of our Services.
digiID PAY Materials means any software (including without limitation the App, API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website.
Unauthorized Transaction means when money is sent from your digiID PAY Account that you did not authorize and that did not benefit you.
Website means any webpage, including but not limited to www.digiidpay.com, where we provide Services to you.

Using Our Services

Opening a digiID PAY Account

In order to use some or all of the Services, you must first open a digiID PAY Account by providing certain information. For legal reasons, all information you provide during the signup process or any time thereafter must be complete, accurate and truthful. You are responsible for keeping your mailing address, email address, telephone number, and other contact information up-to-date in your digiID PAY Account profile. To make changes to your profile. We may refuse to provide or may discontinue providing the Services to any person or entity at any time for any reason.

We treat all activities under a digiID PAY Account to be those of the registered user. You must only use the Services to transact on your own account and not on behalf of any other person or entity. You may only open one digiID PAY Account unless we explicitly approve the opening of additional accounts. We may refuse the creation of duplicate accounts for the same user. Where duplicate accounts are detected, digiID PAY may close or merge these duplicate accounts without notification to you.

Account Security

You, not digiID PAY, are responsible for maintaining adequate security and control of any and all IDs, passwords, or any other details that you use to access your digiID PAY Account and the Services. You must never disclose your digiID PAY Account password or your customer reference number (see our for more information about these credentials). Keep them safe. Change your password regularly. We will never ask you to provide your password to us or to a third party. Tell us if anyone asks for your password, and contact us if you are not sure about this, or any other security-related aspect of your digiID PAY Account. Review third-party recommendations on the creation and use of passwords, for example: You must never let anyone access your digiID PAY Account or watch you accessing your digiID PAY Account.

If you suspect your digiID PAY Account, login details, password or any other security features are stolen, lost, used without authorization or otherwise compromised, you are advised to change your password. Contact immediately if you believe your credentials have been compromised or you are suspicious about the security of your password or any other security features. The compromise of your credentials could enable thieves to access your bank account and attempt transactions not authorized by you. Telephoning us is the best way to minimize your risk of loss. In addition, contact us at once if your transaction history for your digiID PAY Account shows transactions that you did not initiate. We rely on you to regularly check the transactions history of your digiID PAY Account and to contact immediately in case you have any questions or concerns.

We may (but are not obligated to) suspend your digiID PAY Account or otherwisTerms and Conditions

Effective Date: July 13, 2022

Welcome to digiID PAY

By opening, registering, or using a digiID PAY Account, or by otherwise using the Services, you agree to be bound by this Customer Agreement and consent to receive communications related to the Services or your digiID PAY Account in electronic format (as set forth in our Electronic Communications Delivery Policy - which also provides for E-sign disclosures and consent), and you affirm that you are at least eighteen (18) years of age and legally capable of entering into this Customer Agreement. You also agree to comply with the following additional policies and each of the other agreements that apply to you:

Our Privacy Policy, which sets forth the terms on which we handle any personal data we collect about you, or that you provide to us. By using our Services, you consent to such processing and you confirm that all data provided by you is accurate.

Our Acceptable Use Policy, which sets forth the permitted uses and prohibited uses of our Services.

Our Frequently Asked Questions (FAQs) page, which provides answers to common customer questions, and which are incorporated into this Customer Agreement.

If we change the Customer Agreement in a way that reduces your rights or increases your responsibilities, we will provide you with 30 days’ prior notice by posting notice here. Your use of the Services following any changes to this Customer Agreement will constitute your acceptance of such changes. The “Last Updated” legend above indicates when this Customer Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access via any third-party links); charge, modify or waive certain fees related to the Services; or offer the Services, or certain of the Services, to some or all users.

About digiID PAY

digiID PAY is a corporation incorporated in Delaware. In the United States, we are licensed as a money transmitter in the states listed here. We only offer our Services in the states in which we are licensed or in the states that do not currently require us to be licensed to provide our Services. In other U.S. states, we only offer services in conjunction with our partner financial institution(s). The terms and conditions governing those services are located here.

Glossary

In this Customer Agreement:

API means the application programming interface provided by digiID PAY.

App means the mobile application software, the data supplied with the software and the associated media.

Borderless Account means an account offered as part of your digiID PAY Account with certain features including the ability to hold prepaid money.

Business Day means a day other than a Saturday, Sunday or a public holiday in the United States when financial institutions are open for business.

Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).

Source Currency means the currency which you use to fund a currency conversion.

Target Currency means the currency that you or your recipient will receive after you convert currency.

Transfer means using your digiID PAY Account to, as part of a single transaction, upload, convert and send currency.

digiID PAY Account means the digiID PAY Account on the website or mobile app you have opened with us in accordance with the terms of this Customer Agreement for use of our Services.

digiID PAY Materials means any software (including without limitation the App, API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website.

Unauthorized Transaction means when money is sent from your digiID PAY Account that you did not authorize and that did not benefit you.

Website means any webpage, including but not limited to www.digiidpay.com, where we provide Services to you.

Using Our Services

Opening a digiID PAY Account

In order to use some or all of the Services, you must first open a digiID PAY Account by providing certain information. For legal reasons, all information you provide during the signup process or any time thereafter must be complete, accurate and truthful. You are responsible for keeping your mailing address, email address, telephone number, and other contact information up-to-date in your digiID PAY Account profile. To make changes to your profile, login here and then go to your account page. We may refuse to provide or may discontinue providing the Services to any person or entity at any time for any reason.

Account Security

You, not digiID PAY, are responsible for maintaining adequate security and control of any and all IDs, passwords, or any other details that you use to access your digiID PAY Account and the Services. You must never disclose your digiID PAY Account password or your customer reference number (see our Frequently Asked Questions page for more information about these credentials). Keep them safe. Change your password regularly. We will never ask you to provide your password to us or to a third party. Tell us if anyone asks for your password, and contact Customer Support if you are not sure about this, or any other security-related aspect of your digiID PAY Account. Review third-party recommendations on the creation and use of passwords, for example: https://support.google.com/accounts/answer/32040?hl=en. You must never let anyone access your digiID PAY Account or watch you accessing your digiID PAY Account.

If you suspect your digiID PAY Account, login details, password or any other security features are stolen, lost, used without authorization or otherwise compromised, you are advised to change your password. Contact Customer Support immediately if you believe your credentials have been compromised or you are suspicious about the security of your password or any other security features. The compromise of your credentials could enable thieves to access your bank account and attempt transactions not authorized by you. Telephoning us is the best way to minimize your risk of loss. In addition, contact us at once if your transaction history for your digiID PAY Account shows transactions that you did not initiate. We rely on you to regularly check the transactions history of your digiID PAY Account and to contact Customer Support immediately in case you have any questions or concerns.

We may (but are not obligated to) suspend your digiID PAY Account or otherwise restrict its functionality if we have concerns about the security of the digiID PAY Account or any of its security features; or potential unauthorized or fraudulent use of your digiID PAY Account or any of its security features. See digiID PAY can close your digiID PAY Account, below for more details.

You must make sure that your e-mail account(s) are secure and only accessible by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your digiID PAY Account. Let Customer Support know immediately if your email address becomes compromised. Never use any functionality that allows login details or passwords to be stored by the computer or browser you are using or to be cached or otherwise recorded. Additional digiID PAY products or Services you use may have additional security requirements, as notified to you by us, and you must familiarize yourself with those requirements.

In the case of what you believe to be any incorrect or misdirected payment, please see Protection from Unauthorized Transactions, Cancellation of your currency conversion order, and Error Resolution below.

Authorizing Third Parties

You may authorize third parties to access your digiID PAY Account to provide their services to you, including authorizing them to initiate payments from your digiID PAY Account. You acknowledge that if you authorize a third party to access your digiID PAY Account, we may disclose certain information about your digiID PAY Account to this third party. We are not responsible for any such third party’s use of your digiID PAY Account or any information in your digiID PAY Account. Granting permission to a third party does not relieve you of your responsibilities under this Customer Agreement, including notifying us if your digiID PAY Account has been compromised or if a transaction is incorrect or unauthorized.

Verification

If you open a digiID PAY Account and use certain Services, federal law requires that we verify some of your information. You authorize digiID PAY to make any inquiries we consider necessary to validate your identity. These may be made directly or through third parties, including checking commercial databases or credit reports. We may need to ask you for further information, requiring you to provide your date of birth, a taxpayer identification number and other information that will allow us to reasonably identify you. This could include requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources. We may also ask to see your driver’s license or other identifying documents at any time. digiID PAY reserves the right to close, suspend, or limit access to your digiID PAY Account and/or the Services in the event we are unable to obtain or verify this information.

Our Services

Uploading Money

You may upload money in supported currencies into your digiID PAY Account in order to (i) Transfer money (i.e. convert the currency and send it to your account or to another person) or (ii) add money to your Borderless Account for use later. The supported Currencies are listed on our Website.

For (i) above, we will automatically add the money you to send to us to your Borderless Account before we process your Transfer by sending it to your chosen beneficiary, which will typically happen immediately after we receive your funds into your Borderless Account.

Transfers where the Source Currency you choose is one of the following: AUD, AED, BRL, HKD, MYR, IDR, INR, JPY, MYR will be directly processed and will not involve your Borderless Account, meaning it will not be processed with the payments via accounts mechanism. See Transferring Money or Withdrawing Money from your Borderless Account for more details. For Transfers funded from balances held in your Borderless Account, if the payment is validly canceled before funds are picked up or deposited, we may return the amount to your Borderless Account. See Cancellation of a Transfer Order for more details.

You can upload money through one or more methods, for example, bank transfer (ACH or wire), credit cards or debit cards. The number of methods available to you will depend on a number of factors including where you live and your verification status with us, as well as other factors. Upload methods are not part of our Services, they are services provided by third parties, for example, the card provider which issued your credit or debit card. We cannot guarantee the use of any particular upload method and may change or stop offering a particular upload method at any time without notice to you.

We will credit your digiID PAY Account once we have received your money, and we are not responsible for the money you have uploaded until we have received it. For some particular upload methods, we will credit the money to your digiID PAY Account as soon as possible subject to our right of reversal. This means if the actual amount you intended to upload does not reach us within a reasonable time, we may deduct such amount from your digiID PAY Account. See Reversals and Chargebacks, for details. If you do not have enough money in your digiID PAY Account for this purpose, we can demand repayment from you using other methods. See Negative Account Balancesfor further details.

Uploading Money by Direct Debit (ACH Pull)

If you choose to upload money using our automated clearinghouse (ACH) pull direct debit feature, you will need to provide your bank login details or bank account details, including your bank account number and routing number. When you choose to upload money using our ACH pull direct debit feature and provide your details, you confirm that your details are correct, that you are authorized to access and transmit funds from your bank account, that your bank account is in good standing with the account-holding financial institution, and that you have the authority to initiate an electronic funds transfer in the amount at issue to or from your bank account.

When you choose to upload money using our ACH pull direct debit feature and by providing your bank account details and requesting a transaction, you authorize us to initiate electronic credits and debits to your bank account through the ACH network, including any applicable fees and charges, and this authorization shall remain in effect so long as you are a registered user with the Service unless canceled in accordance with this Customer Agreement.

Uploading Money by Debit or Credit Card

If you choose to upload money via debit or credit card, provided we offer such options, you will need to provide your card details, including your card number and cardholder name. When you choose to upload money via debit or credit card, you confirm that your card details are correct, that you are authorized to access and transmit funds from your card account, that your card account is in good standing with the account-holding financial institution, and that you have the authority to initiate a debit or credit card payment in the amount at issue to or from your card account. You may authorize us to initiate credits and debits to your bank account through card payment networks in order to process a requested transaction, including any applicable fees and charges, and this authorization shall remain in effect so long as you are a registered user with the Service unless canceled in accordance with this Customer Agreement.

Uploading Money by Wire or ACH Push

If you choose to upload money using the ACH push or domestic wire transfer method, then your transaction order will remain inactive until we receive your funds to our specified account. Such payments must be made to our specified account via ACH Push or domestic wire transfer. In cases where for any reason the upload transaction is cancelled or refused, then we will promptly return the deposit to your bank account from which the transaction originated. In the event that we are unable to return the deposit, then we will promptly contact you using the most current contact information provided to us by you through your digiID PAY registration.

Other Information About Uploading Money

No other payment methods are accepted, including cash, mailed check, or electronic check. For legal, security, or other reasons, there may be financial limits for particular payment methods or currencies, or for how much you can upload into your Borderless Account. Please visit the Frequently Asked Questions section for more information.

If you selected an upload method which gives you reversal and chargeback rights (for example in relation to your credit card, you ask your card provider to reverse a transaction on your card) please see Reversals and Chargebacks below.

Receiving Money into your Borderless Account

The number of methods made available to you for receiving money into your Borderless Account will depend on a number of factors including where you live and your verification status with us. We cannot guarantee the use of any particular upload method and may change or stop offering a particular upload method at any time without notice to you.

You are not permitted to receive payments by other payment methods, including cash, mailed check, or electronic check. There may be financial limits for particular payment methods or currencies, please visit the Frequently Asked Questions section for more information.

When someone sends money to your Borderless Account using a method that we support, the money will appear in your Borderless Account. You should check the incoming funds in your digiID PAY Account against your own records regularly and let us know if there are any irregularities.

When you receive funds you can accept them as-is and maintain a balance in your Borderless Account in that currency or accept them and then convert them to another currency. See Currency Conversion below for details.

Receiving Money into your Borderless Account by Wire or ACH Push

In certain currencies, we may provide to you specified bank account details that you can in turn provide to third parties so that they can send money to your Borderless Account using the ACH push or domestic wire transfer method. These account details are offered by our third-party banking partner(s). If you choose to receive money using this method, you will not have access to such funds until we receive the funds into our specified account.

You acknowledge that the money received in your Borderless Account via this method may be subject to Reversal or Chargeback and you agree that we may deduct the received amount from your Borderless Account if it is cancelled or reversed by the person who paid you the amount or any relevant payment services provider. If for any reason the transaction is cancelled or refused, then we will promptly return the deposit to the bank account from which the transaction originated. See further details in the Negative Account Balance section. In the event that we are unable to return the deposit, then we will promptly contact you using the most current contact information provided to us when you registered for your Borderless Account.

If you provide the account details we provide to you to a third party, you agree that you will not impose a surcharge or any other fee solely for accepting payment through a Service offered by digiID PAY.

Holding A Balance in your Borderless Account

digiID PAY is not a bank and your Borderless Account is not a bank account. The specified bank account details that we provide to you in order for you to receive funds from third parties are for accounts held by digiID PAY and its affiliates (and we will credit your Borderless Account, which is held by us, upon receipt of such funds), and are not for a bank account held by you. Value held as a balance in your Borderless Account represents an unsecured claim against digiID PAY and is not insured by the Federal Deposit Insurance Corporation (FDIC) or any other deposit protection scheme. digiID PAY invests balances held by its customers in permissible investments in accordance with state money transmitter laws. digiID PAY owns the interest or other earnings on these investments, if any. digiID PAY does not use balances held by its customers for operating expenses or other corporate purposes and will not voluntarily make such funds available to its creditors in the event of bankruptcy. For further information on how we look after your money, please visit our Frequently Asked Questions page.

In addition, an active Borderless Account holder may open a “Jar.” A “Jar” is a subaccount of the Borderless Account that can be used to segregate a portion of the funds held for a designated purpose, such as a travel. You may only put funds into your Jar subaccount by transferring money between your Borderless Account. You may not withdraw funds directly from a Jar. The funds within a Jar may not be accessed via direct debits or debit card transactions and may not be used to fund money transfers. You should keep enough money in your Borderless account to cover all anticipated expenses. digiID PAY is not responsible for fees resulting from unfunded transactions due to funds being captured in a jar subaccount.

A Jar is not a savings account, do not have their own account numbers, and don’t earn interest. Value held as a balance in your Jars represents an unsecured claim against digiID PAY and is not insured by the Federal Deposit Insurance Corporation (FDIC) or any other deposit protection scheme.

Managing Your Money in Multiple Currencies

Your Borderless Account balance may be held in certain currencies supported by digiID PAY from time to time. You may hold a balance in more than one of these currencies at the same time. You are responsible for all risks associated with maintaining a digiID PAY Account balance in multiple currencies. You may not manage multiple currencies for speculative trading purposes.

Transferring Money or Withdrawing Money from your Borderless Account

You may Transfer money you have uploaded, or withdraw money from your Borderless Account by:

Sending it to your own bank account linked to your digiID PAY Account through ACH push;

Sending it to another digiID PAY customer’s account;

Sending it to a third party’s bank account through ACH push or wire transfer.

Except for Transfers where the Source Currency you choose is any of the following: AUD, AED, BRL, HKD, MYR, IDR, INR, JPY, MYR, your Transfer will be funded from your Borderless Account balance with the payments via accounts mechanism (“payment via accounts ”). This means that these Transfers will originate from your Borderless Account. You will be able to pay into your Borderless Account using all methods currently available to you as detailed in the Uploading Money Section.

The number of payout methods available to you will depend on a number of factors including where you live and your verification status with us. We cannot guarantee the use of any particular payout method and may change or stop offering a payout method at any time without notice to you, but we will ensure that you will have at least one payout method available to you unless prohibited by applicable law.

When you Transfer money, you will be charged a fee, which is referenced in the Currency Conversion Section. In addition, you will be charged a fee for each withdrawal from your Borderless Account. We will let you know the exact amount of the fee when you submit your request. You can also find out more information about the fees we charge on the Pricing Page and below in the Fees section. You can find a list of all fees on the digiID PAY Long Form Disclosure and a summary fee disclosure required by the Consumer Financial Protection Bureau on the digiID PAY Short Form Disclosure. Payout methods are not part of our Services, they are services provided by third parties for example the bank where you or the third party recipients hold a bank account.

When setting Transfer order or withdrawal requests, you must ensure that the information you provide is correct and complete. We will not be responsible for money sent to the wrong recipient as a result of incorrect information provided by you. If you have provided wrong information to us, you may ask us to assist you in recovering the money, but we cannot guarantee that such efforts will be successful.

Once we have received your Transfer order, we will send you a confirmation by email that we have received it. Each Transfer order is given a unique transfer number which is shown in the transaction history in your digiID PAY Account on the Website. You should quote this transfer number when communicating with us about a particular Transfer.

Limits on withdrawal and Transfer

Your agree that your Borderless Account is subject to withdrawal limits. If your withdrawal request exceeds the current limit, we may decline your request and require you to provide additional documents to us so that we could carry out additional checks or impose additional obligations before allowing the money to be withdrawn.

We may also place limits on the amount of currency you may Transfer at any given time, for more information on the applicable limits, please visit our Frequently Asked Questions page. We may limit the amount of your Transfer order consistent with our obligations under applicable law and at our discretion. If your Transfer order is received by us after 5:00 PM EST on a Business Day or not on a Business Day, your Transfer order will be deemed received on the following Business Day.

Delay in withdrawal or Transfer

We do not have any control over the time it may take for your or a recipient’s bank or payment provider to credit and make available funds to you or your recipient once we make the funds available to you or the recipient’s bank or payment provider.

We may delay a withdrawal or Transfer, in certain situations, including if we need to confirm that the withdrawal has been authorized by you or if other payments to your digiID PAY Account have been reversed (for example, as a result of a chargeback or bank reversal (See Reversals and Chargebacks for more details)). The completion time of your Transfer (i.e., the date on which funds will be available to the recipient) is notified to you on your confirmation when you complete the setup of your Transfer order. You may also find further information regarding the completion time on the Frequently Asked Questions page.

Currency Conversion

Our Services include the ability to convert currencies, for example:

As part of a Transfer;

In your Borderless Account, you may upload money in one currency and later use that balance to send money to a third party in another currency;

In your Borderless Account, you may upload money in one currency and use that balance to withdraw money in a different currency; or

In your Borderless Account, may convert a currency balance into a different currency balance.

A conversion fee will apply when we perform a currency conversion. You can also find out more information about the fees we charge on the Pricing Page and below in the Fees section. You can find a list of all fees on the digiID PAY Long Form Disclosure and a summary fee disclosure required by the Consumer Financial Protection Bureau on the digiID PAY Short Form Disclosure. A currency conversion order may either be:

a “Fixed Source Order” which is a currency conversion order where you indicate that you wish to convert a fixed amount of Source Currency in order for you or your recipient to receive the converted amount in the Target Currency; or

a “Fixed Target Order” which is a currency conversion order where you indicate that you wish to convert a fixed amount of Target Currency in order to you or your recipient to receive the corrected amount in the Source Currency.

You can only place a Fixed Target Order where the Source Currencies are GBP (British Pound), EUR (Euro), USD (U.S. Dollar), AUD (Australian Dollar), BGN (Bulgarian Lev), CHF (Swiss Franc), CZK (Czech Koruna), DKK (Danish Krone), HUF (Hungarian Forint), NOK (Norwegian Krone), NZD (New Zealand Dollar), PLN (Polish Zloty), RON (New Romanian Leu) and SEK (Swedish Krona).

We will only process your currency conversion order if we hold or have received the relevant funds and the fees specified on the Pricing Page and the Fees section below from your digiID PAY Account. You can find a list of all fees on the digiID PAY Long Form Disclosure and a summary fee disclosure required by the Consumer Financial Protection Bureau on the digiID PAY Short Form Disclosure. It is your responsibility to send us the money to fund a currency conversion order (whether in your Borderless Account or as part of a Transfer) in a timely manner. We cannot be responsible for the time it takes for the money to be sent to us by your bank or payment service provider.

Refusing a currency conversion order. We reserve the right in our sole discretion to refuse any currency conversion order. Reasons for refusal may include but are not limited to incorrect information about the recipient, insufficient available funds, or where we believe you may have violated this Customer Agreement, including we believe you are attempting to engage in currency trading or other trading for purposes not permitted by this Customer Agreement. We will endeavour to notify you of any refusal, using the contact information in your digiID PAY Account, stating (where possible) the reasons for such refusal and explaining how to correct any errors. However, we will not notify you if such notification may be unlawful.

Once we have received your currency conversion order, we will send you a confirmation by email that we have received it. Each currency conversion order is given a unique transaction number which is shown in the transaction history on your digiID PAY Account. You should quote this transaction number when communicating with us about a particular currency conversion order.

When will I be notified of my next scheduled transfers.

If you have scheduled a transfer in advance then we will notify you 24 hours before your upcoming transfer, setting out the total fees and the estimated ‘live’ exchange rate for that transfer. By scheduling a transfer, you agree to TW sending the funds using the live exchange rate at any time on the scheduled date. If you have opted in to receiving emails, we will send you a transfer receipt after successfully sending your scheduled transfer. For more information on scheduled transfers see our Help Centre.

Exchange rate.

When we refer to an exchange rate in this Customer Agreement, it means the exchange rate at the relevant time for the relevant currency pair (for example, GBP to EUR, USD to AUD) that is offered by digiID PAY, which is typically provided by a reference rate provider. We may change our reference rate provider from time to time without notice to you.

For some currencies, we do not use the mid-market exchange rate, including where we are required to use a different reference rate for the exchange rate for your currency pair. For example, for currency conversions to Nigeria (NGN), we are required to use the rate set by the Central Bank of Nigeria. For these currencies we will notify you of the exchange rate offered by digiID PAY when you place your payment order.

Guaranteed rates.

We will notify you of the guaranteed rate and the guaranteed time period (the "Guaranteed Period") when you create your Money Transfer. Guaranteed Periods are subject to the following conditions:

(a) The Guaranteed Period may be extended if your Money Transfer is created over the weekend or public holiday.

(b) We must receive sufficient funds from you during the Guaranteed Period in order to convert your money at the guaranteed rate. You will see when we have received your money by logging into your digiID PAY Account.

(c) If we receive your funds after the Guaranteed Period, we will not be able to convert your money using the guaranteed rate and your transfer will become a non-guaranteed rate transfer. Accordingly, we may convert your money at the applicable exchange rate at the time we receive your money or we will email you and ask you if you want to proceed with your transfer at the new exchange rate.

(d) If the relevant exchange rate (as provided by our reference exchange rate provider) changes by 5% or more during the Guaranteed Period, we can, at our option, suspend your transfer for a reasonable period of time or cancel your transfer and refund the money to you.

(e) For certain currencies, including where you are sending from Japanese Yen (JPY), the guaranteed rate will only be offered after your address has been verified by us.

(f) We may change these guaranteed rate conditions or suspend the guarantee rate feature at any time.

Auto Conversion.

For certain currencies, you may be able to set one or more conversion orders to be automatically executed once the exchange rate you pick is offered by our Services (an “auto conversion order”). There may be limits to the number of auto conversion orders you are able to set up, as well as the amounts of money you can schedule to convert. digiID PAY does not guarantee that it will be able to execute your auto conversion order in all circumstances.

We are not a currency trading platform.

digiID PAY is not a currency trading platform, and accordingly, you should not use our Services, including the digiID PAY Account or the auto conversion order function for this purpose (including creating multiple auto conversion orders or a series of Money Transfers without the intention of completing them or for seeking to profit from FX trading). If we detect that you are using our Services for this purpose, we may, at in our sole discretion, set a limit on the number of auto conversion orders you may create, cancel your orders, set a limit on the amount of money you can convert or transfer in one or more currencies or in the same currency, restrict your ability to use this or other features, or suspend or close your digiID PAY Account and disgorge your gains.

Cancellation of a Transfer order

Personal, family or household

You have the right to cancel a Transfer order for personal, family or household purposes and obtain a full refund of all funds paid to us, including any fees in connection with that order, within thirty (30) minutes of payment for the currency conversion order.

Transfer orders may be canceled from the website or application. You can also cancel your transfer by contacting us by telephone at 1-844-926-4389, or submitting a request in writing through the Help Center. If you contact us to cancel a transfer, please provide us with enough information to enable us to identify the transfer within our system, which may include (1) Your Name and Address or Telephone Number and (2) the Transfer Number or the Name of the Sender, the dollar amount of the transfer, and date of the transfer.

We will issue a refund within three (3) Business Days of your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund. For the avoidance of doubt, you may not cancel an order under any circumstances if the funds have been disbursed or deposited to the recipient.

We may refund canceled Transfer orders that were initiated from funds held in your Borderless Account directly back into your Borderless Account . You may withdraw the refunded amount following the steps in section Transferring Money or Withdrawing Money from your Borderless Account. In this case, we may waive the fee for withdrawing the canceled Transfer.

Business or commercial Transfers

You have the right to cancel a Transfer order for business or commercial purposes and obtain a full refund of all funds paid to us, including any fees in connection with that order, up until the Transfer has been completed in accordance with your instructions.

Transfer orders may be canceled from the website or application. You can also cancel your transfe

Terms And Conditions

This website uses cookies.